Thankyou, Nikki, from both of us, for looking after us so well. The flights were very good and your support is really appreciated.
Margaret & Bob
I hope that you are well.
I just wanted to say a big thank you to your staff for organising and booking the city breaks for our award winners. They have all returned, having had a fabulous time. The weekends all ran extremely smoothly and I know that your staff dealt with many queries beforehand to ensure that this happened, even staying late on occasion.
Please could you extend my thanks to Nicola, Rebecca and Lee who helped with the name change query that we had last week. It was a pleasure to deal with them and nothing was too much trouble.
Had a amazing time in New York, we all loved it. Just want to say thank you so much for all your help with the booking of our holiday will definitely recommend you to friends and family. Wishing you all the best in the future with your new baby boy when he arrives.
Just a quick line to provide some feedback on our recent Inghams holiday at Lake Iseo, Italy.
You mentioned that the company was solid and there would be no problems – absolutely correct. The hotel was great, 56 rooms, friendly staff, and the service was excellent – couldn’t fault anything.
Regarding the food, we went half-board, the evening meals were very good (fish courses were excellent) with four courses each evening and these were varied through our week’s stay. These were served from 7:30 until 10:00 pm so there was some flexibility and meant you didn’t need to rush back. Within the town of Iseo there are a range of restaurants/bars that offered a good range of food and drink. Breakfast at the hotel was what you would expect – buffet arrangement with the usual choices.
The site/location was very good. Depending on the pace at which you operate there might not be enough to occupy someone for two weeks but for a one week stay it worked out well, usual time round the pool, train to Brescia, day on the ferries, visit to Bergamo etc. The hotel residents also have free access to an adjacent lido which is very well provided for and really adds value to the stay.
A good time was had by all!
Further to our telephone conversation yesterday, I am just writing to thank you for the excellent customer service you provided whilst organising our special holiday to America.
Your emails and telephone calls were detailed, accurate, speedy and helpful. They gave us peace of mind for our epic holiday.
We had a fantastic holiday and we will certainly use Barton-Knott Travel again when booking future holidays where we need advice and assistance with booking of flights and hotels.
We are having a wonderful time on the Orient Express and have just had our breakfast traveling through the mountains of Switzerland!
It is a fabulous trip so far, thank you for all your help in arranging things for us.